SHIPPING & RETURNS

AUSTRALIAN ORDERS

SHIPPING ON ORDERS IS A FLAT RATE OF $9.95 for standard shipping and $14.95 for express shipping.

ONCE YOUR PARCEL HAS BEEN DISPATCHED YOU WILL RECEIVE AN UPDATE VIA EMAIL.

ALLOW UP TO 3-7 BUSINESS DAYS TO RECEIVE YOUR ORDER.

PURCHASES MADE ON WEEKENDS AND PUBLIC HOLIDAYS WILL BE PROCESSED ON THE NEXT BUSINESS DAY.

DURING SALE PERIODS OR AFTER A NEW COLLECTION LAUNCH PROCESSING MAY TAKE A LITTLE LONGER.

IF THERE ARE ANY DELAYS YOU WILL BE NOTIFIED VIA EMAIL.

INTERNATIONAL ORDERS 

ALL INTERNATIONAL ORDERS ARE SENT VIA DHL. 

STANDARD INTERNATIONAL ORDERS MAY TAKE 10-25 BUSINESS DAYS FROM THE TIME OF SHIPMENT.

INTERNATIONAL SHIPPING IS CHARGED AT A FLAT RATE OF $25AUD. 

INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY LOCAL TAXES AND DUTIES. WE DO NOT ACCEPT RETURNS DUE TO THE RECIPIENT BEING CHARGED CUSTOMS FEES OR DUTIES.

WE ARE LEGALLY REQUIRED TO DECLARE TOTAL VALUE PAID ON INTERNATIONAL SHIPMENTS AND MUST INCLUDE AN INVOICE WITH ALL INTERNATIONAL ORDERS.

CURRENCY, TAXES AND DUTY

ALL PRICES DISPLAYED ON THIS SITE ARE IN AUSTRALIAN DOLLARS.

FOR ORDERS BEING SHIPPED WITHIN AUSTRALIA, PRICES ARE INCLUSIVE OF GST.

INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY LOCAL TAXES AND DUTIES. WE DO NOT ACCEPT RETURNS DUE TO THE RECIPIENT BEING CHARGED CUSTOMS FEES OR DUTIES.

WE ARE LEGALLY REQUIRED TO DECLARE TOTAL VALUE PAID ON INTERNATIONAL SHIPMENTS AND MUST INCLUDE AN INVOICE WITH ALL INTERNATIONAL ORDERS.

CHANGES TO YOUR ORDER

IF YOU HAVE MADE AN ERROR IN YOUR DELIVERY ADDRESS PLEASE CONTACT US AS SOON AS POSSIBLE VIA EMAIL AT;

info@bonjoukboutique.com (BETWEEN 9:00AM TO 4:30PM MONDAY TO FRIDAY (AEST)).

ONCE YOUR ORDER HAS BEEN PLACED WE WILL TRY OUR BEST TO MAKE CHANGES TO YOUR ORDER OR DELIVERY DETAILS.

CUSTOMER SERVICE

FOR ALL ONLINE CUSTOMER SERVICE AND ORDER ENQUIRIES, EMAIL US AT;

info@bonjoukboutique.com (BETWEEN 9:00AM TO 4:30PM MONDAY TO FRIDAY (AEST)).

RETURNS POLICY FOR PURCHASES MADE ONLINE

RETURNS OR EXCHANGES ARE ACCEPTED WITHIN 14 DAYS FROM THE DATE OF PURCHASE FOR FULL PRICE ITEMS AND 7 DAYS FOR SALE ITEMS. WE DO NOT OFFER REFUNDS ON SALE ITEMS WE CAN OFFER CREDIT NOTES OR EXCHANGES ONLY. ITEMS RECEIVED OUTSIDE THIS PERIOD MAY NOT BE ACCEPTED.

ITEMS MUST BE IN ORIGINAL CONDITION, WITH TAGS IN PLACE AND MUST NOT HAVE BEEN WORN, ALTERED OR WASHED.

ALL RETURNS SHOULD BE SENT VIA REGISTERED POST. RETURNED ITEMS LOST IN THE POST ARE NOT THE RESPONSIBILITY OF BONJOUK BOUTIQUE

PLEASE SEND ALL RETURNS TO:

RETURNS - BONJOUK BOUTIQUE

8 CLAREMONT STREET

MERRYLANDS NSW 2160

RETURNS PROCESSING

ONCE THE ITEMS HAVE BEEN RECEIVED THEY WILL UNDERGO A QUALITY REVIEW, YOU WILL EITHER RECEIVE YOUR NEW ITEM (FOR EXCHANGES) OR A REFUND OF PURCHASE PRICE (EXCLUDING ORIGINAL SHIPPING COST) VIA THE PAYMENT METHOD USED DURING YOUR PURCHASE. PLEASE ALLOW 5 WORKING DAYS FOR RETURNS TO BE PROCESSED. YOU WILL RECEIVE AN EMAIL NOTIFICATION ON THE STATUS OF YOUR REFUND OR EXCHANGE ONCE PROCESSED.

WE DO NOT REFUND SHIPPING CHARGES UNLESS YOUR ITEMS ARE FAULTY. EXCHANGES WILL BE RE-SENT AT YOUR COST.

 

Sizing Chart